1. Information We Collect

Personal & Family Information

• Full name, email address, phone number, and mailing address
• Date of birth and Social Security Number (required for legal will creation)
• Spouse and children information for family provisions
• Beneficiary details and guardian designations
• Executor and trustee appointment information

Asset & Estate Information

• Real estate holdings, investment accounts, and bank information
• Business ownership details and partnership interests
• Digital assets including cryptocurrency and online accounts
• Personal property and heirloom designations
• Payment information for subscription billing

Technical & Usage Data

• IP address, browser type, and device information
• Platform usage patterns and AI interaction data
• Documents you upload for our AI analysis
• Session recordings for service improvement (anonymized)

2. How We Use Your Information

Primary Service Functions

Will Creation: Generate your personalized, legally compliant will document with state-specific provisions
AI Analysis: Analyze uploaded documents and provide intelligent, personalized estate planning recommendations
Account Management: Manage your annual subscription, send review reminders, and provide customer support
Legal Compliance: Ensure your will meets your state's specific legal requirements and execution standards

Service Improvement

• Enhance our AI recommendations using anonymized usage patterns
• Improve user experience and platform functionality
• Develop new features based on common user needs

3. Data Security & Protection

Security Measures

• 256-bit AES encryption for all data (industry standard)
• SOC 2 Type II compliant data centers
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Secure API connections and encrypted data transmission

Data Retention

• Active subscriptions: Data retained during service period
• Cancelled accounts: Data securely deleted after 90 days
• Legal requirements: Some records retained as required by law
• Immediate deletion: Available upon request anytime

Bank-Level Security: Your sensitive estate planning information is protected with the same security standards used by major financial institutions.

4. Information Sharing Policy

We NEVER sell, rent, or share your personal estate planning information with third parties for marketing purposes. Your privacy is fundamental to our service.

Limited Sharing Only For Essential Operations:

Service Providers: Carefully vetted partners who help operate our platform (secure hosting, payment processing, customer support infrastructure)
Legal Requirements: When required by law, court order, or legitimate government request (we will notify you when legally permitted)
Business Transfers: In the event of merger or acquisition with advance notice to users and same privacy protections
Your Authorization: Only when you explicitly request us to share specific information

5. Your Privacy Rights & Control

Data Control Rights

• Access and review all your personal information
• Correct any inaccurate data in your profile
• Delete your account and data completely
• Export your data in portable formats
• Restrict certain types of data processing

Communication Preferences

• Opt out of marketing communications
• Control notification frequency and types
• Choose preferred communication methods
• Update contact preferences anytime

Easy Control: Exercise your privacy rights by contacting us at privacy@vaultminder.com or through your account settings dashboard.

6. Cookies & Website Analytics

How We Use Cookies:

Essential Functions: Secure login sessions, account security, and basic platform functionality
Service Analytics: Understanding how users navigate our platform to improve the will creation experience
Preferences: Remembering your settings, progress, and customizations across sessions

You can control cookies through your browser settings. Note that disabling essential cookies may affect core platform functionality like saving your will progress.

7. US-Only Service

VaultMinder is designed exclusively for US residents and operates under US privacy laws. Our AI-powered will creation service is built to comply with the legal requirements of all 50 US states.

US Residents Only: To use VaultMinder, you must be a US resident. We do not currently serve international customers or create wills for non-US jurisdictions.

8. Age Requirements

VaultMinder is designed for adults creating estate planning documents. You must be at least 18 years old to use our service. We do not knowingly collect personal information from minors under 18. If we discover such information has been collected, we will delete it immediately.

9. Policy Updates

We may update this Privacy Policy to reflect service improvements or legal requirements. We will always notify you of material changes through:

• Email notification to your registered address
• Prominent notice on our website homepage
• In-app notification when you next access your account

We'll provide at least 30 days notice for significant changes that affect how we handle your data.

10. Contact & Support

Questions about this Privacy Policy or how we handle your information? Our team is here to help:

Privacy Questions: privacy@vaultminder.com

Customer Support: support@vaultminder.com

Response Commitment: We respond to all privacy inquiries within 48 hours and resolve data requests within 30 days.